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Digital Customer Service : Transforming Customer Experience for an On-Screen World Subclass_Perniagaan & Pengurusan Whatever the situationThis book describes how the digital transformation of Customer Service at both an operational and cultural level is happening at some companies right now and customers love it. It's turning out to be easier, more cost effective, and more personally rewarding than most would have expected even within legacy companies that were founded 50 or 100 years ago. It provides leaders in Customer Service, Customer Experience, and other customer facing functions
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